FAQ
 
Bluffs Website Registration Tips
  • I am a brand new user, how do I register to receive a username and password?
    In the top left margin click on the word Register.

    You will be taken to the Register Page
     
    Complete the form, making sure that your email address is correctly entered.
     
    Enter the verification code at the bottom of the form.
     
    Hit the submit button.
     
    A new page will display the following message:
     
    When your registration is approved by the website administrator your "secure" login details will be emailed from info@bluffshoa.com to the email address you provided. 
     
    This email from info@bluffshoa.com  may get filtered to your spam or junk-email box. Please be sure to check your spam or junk-email box and choose to accept mail from this return address.
     
    NOTE: Your username will be your email address that you submitted on the form and your password is automatically and randomly generated. This password will be included in the email sent to you from the website administrator. This password consists of six(6) characters (a combination of letters and numbers).

    NOTE: Both your username and your password are case sensitive!
     
  • I registered to use the site, but I have not received my password. What do I do?
    When you register the Website Administrator is notified by email. The Administrator is responsible for verifying your profile details, particularly that you are a Bluffs' homeowner/resident.
    Once this verification is completed an email will be sent to you from info@bluffshoa.com. Please be sure to check your spam or junk-email box for this email and choose to accept mail from this return address. If you do not receive your password within three (3) hours, please complete our "Contact Us" form and we will investigate further.

E-Mail Notifications
  • How can I be notified when the website is updated?
    Our website provides a feature for registered users to sign-up to receive an email notification when there is an updated News Article or an event has been added to the Upcoming Events calendar.
     
    • At the end of each news article you will see a sentence that says: "If you would like to subscribe to the Bluffs news feed and receive e-mail notifications when news is posted to the website, please click here."
    • On the upcoming events page and the new article pages you will see an orange RSS icon RSS  Icon. Simply click on the icon and follow the instructions.
  • What does RSS mean?
    Originally, RSS stood for RDF Site Summary, but now most often it is called Really Simple Syndication or Rich Site Summary. 
     
    RSS feeds allow people to receive alerts on their computer (via email) when new items are added to the website.
     
    Look for this icon RSS feed icon on our news articles, upcoming events page and residents reviews page. Click on the icon to sign-up for your email subscription.

Profile - Password - Username Tips
  • Can I change my password?
    YES!
    When you first register your password is randomly and automatically created. This secure password consists of six(6) characters (a combination of letters and numbers).
    Once you have registered and have your secure password, then you can login, input your username and password. After successfully logging in, simply click on the "Your Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username" field. Simply, type in your new password in the field "NEW PASSWORD" and "VERIFY NEW PASSWORD." Hit the "submit" button.
     
    PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
     
  • Can I change my username?
    YES!
    When you first register your username is always your email address.
     
    Once you have registered and have your secure password, then you can login, input your username and password.
     
    After successfully logging in, simply click on the "Your Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username" field. 
     
    Simply, delete your current username and type in a new username and hit the "submit" button.
     
    PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
     
  • How do I update my profile?
    If you need to update any part of your profile, i.e., your email address, phone number, mailing address, your residential status, add a second resident's information, or even if you previously elected to hide your profile, email address, and/or telephone number in the Resident Directory, you can at any time click on the "Your Profile" link in the top left margin.  Update Your Profile page will display. Update the information and click submit.
     
  • I am a registered user. I know my username & password, but I have a new email address. How do I update my email address?
    • Click on "login" in top left margin.
    • Type in your username and password.
    • Once you gain access, then click "your profile" link in the top left margin.
    • Update your email address on the form and hit submit.
    NOTE: Typically your username is your email address that you used to create your profile. When you are updating your profile to change your email address, you will either:
    1.  Place the new email address in the "new username" field,
    2. OR if your username is not your original email address, then you will type your new email address in the "email" field of the  "your information" section on the Update Your Profile Page.
  • I don't remember my username and password AND I have a new email address. What do I do?
    • Click on the  "Contact Us" link in the left hand margin.
    • Choose the "Website Technical Questions" from the Send To drop down box. 
    • Complete all of the fields including the "How can we help you?" field. 
    • Explain that you need to change your email address and you need to retrieve a secure password.
     
    The website administrator will contact you for answers to any additional questions. Your profile will be updated and you will receive an email with your password.
  • I registered to use the site, but I forgot my password. How do I get my password?
    • Click on login in the top left margin.
    • Type in your email address in the username field.
    • Click "forgot password" link.
    • Hit "submit" button.
    • Your "secure" password will be emailed to you in a few minutes.
     

Resident Directory Tips
  • Can I search the Resident Directory?
    The Resident Directory allows a registered website user to easily search by the following items:
    • member last name
    • member first name
    • member Bluffs address
    • occupation
    • employer
    • hobbies
    Once you select the search item and complete the blank field, then you press the "Run Search" button.  Any members that match your search will be displayed.
  • Can I sort the Resident Directory?
    You can sort by the following fields by clicking one of these headings:
    • Names
    • Bluffs Address
    • Home Phone Number
    Please remember to select how many "records per page" you want to display.
  • How can I see a registered user's full profile?
    When you are on the Resident Directory, simple click on the hyperlinked "profile" to the left of the registered user's name.  The user's approved profile will pop-up and display in a new window.
  • Why isn't every registered website user listed in the Resident Directory?
    When a resident registers to use our website they are given the opportunity to hide their entire profile, their email address, their childrens' names, and/or their telephone number. Their choices control what is visible in the password protected "Resident Directory." The registration instructions state: "Unless you specify otherwise below, your details will be shown in our online Resident Directory which is only viewable by people who we have approved and are logged into our website." So if you don't see your neighbor in the "Resident Directory", then your neighbor is not a registered user or they have opted to hide their profile.

Utility Service Providers
  • Where can I find information about utility service providers for my Bluffs' residence?
    For your convenience, the City of Newport Beach's website provides an NEW RESIDENTS Information page which includes information about some utility service providers.
     
    On this page there are a number of helpful links both in the text and in the left margin of the page.

Vehicles and Parking
  • Can I safelist my vehicle(s) by calling the Bluffs office?
    If you are unable to Safelist your vehicle(s) on-line, then during normal business hours you may call the Bluffs office at 949-759-1200 and request help in Safelisting one or more of your vehicles.
     
    The Bluffs office is open Monday-Friday from 8:00AM - 5:00PM. The office is closed on all federal holidays and weekends. 
     
    The Bluffs office phone is monitored 24/7; however, after hours you must call Patrol One 24-Hour Communication Center at 949-367-8055 to obtain help in Safelisting your vehicle(s) should you not be able to do so online.
  • How can I learn more about on-line safelisting my vehicle(s) with Patrol One?
    For your convenience, Patrol One assists BLUFFS' residents in "SAFELISTING" vehicles which will not be parked in a resident's garage. Effective May 15, 2017, the Bluffs and Patrol One implemented a "Safelisting by Address (SBA)" program. If you are a registered user of our website, please visit our SAFELISTING BY ADDRESS - SHORT TERM PARKING page.
     
    Also, if you have more specific questions, please visit www.patrol-one.com  or call Patrol One at 714-541-0999 or 949-367-8055.
     
  • Where can I get the Bluffs Parking Permit and Application?
    Click here to download a copy of APPLICATION FOR A RESIDENT PERMITTED VEHICLE FOR THE BLUFFS
     
    Effective Summer 2017:
    With the update of parking permit records also comes an update in the way permits are tracked by the Association’s patrol vendor, Patrol One. The new resident parking permit program will use the approved vehicle license plate as the parking permit number. Once a new permit application is approved, the approved vehicle(s) license plate number will be added to Patrol One’s system as authorized to park overnight in the driveway or common area guest parking stalls. Decals will no longer be placed on the authorized vehicle(s).
     
    WHAT RESIDENT VEHICLES NEED TO BE PERMITTED?
     
    The Association allows Residents to park third and fourth vehicles in their driveway and/or guest parking areas near their residence if the first two vehicles are garaged at the residence. Unpermitted resident vehicles will be subject to citation and/or tow per the Associations Rules and Regulations. The procedures for obtaining a parking permit are described later in this document.
    Resident vehicles parked in a garage do not need to be permitted.
     
    PERMITTED RESIDENT VEHICLES – NOTES AND PROCEDURES

    All applications must be submitted to on-site management.
    1. An approved vehicle’s license plate number will serve as the vehicle permit number and will also be linked to a specific address in The Bluffs.
    2. Permitted resident license plates are recorded after the resident has provided information which indicates they have used their two garage spaces (confirmed with a garage inspection) to park properly registered, street legal vehicles, and therefore need a permit for an additional vehicle(s). There is a maximum of two permitted resident vehicles for each qualified household.
    3. All applicants must pass a garage inspection conducted by Management.
    4. Residents wanting to change a permitted vehicle to another vehicle must reapply for a new parking permit. Residents must also reapply if they get a new vehicle.
    5. Procedure for Permitting a resident vehicle
                  Submit the following items to Management:
                      a. Complete application (enclosed).
                      b. A copy of the current DMV vehicle registration (must be in the name of a resident) for garaged   and outside vehicles. If the vehicle is new, please submit a copy of the sales contract or temporary registration. Approved permitted vehicles without license plates will be issued an extended safelist (max. 3 months) until the owner obtains permanent plates. Residents MUST contact Management immediately once the new plates are received to get the plate permitted or if the safelist expires to ensure the vehicle does not receive a citation or get towed – it is NOT the Association’s responsibility to follow up with the vehicle owner.
                     c. Applications that include two wheeled vehicles must be receive Board approval. Management will submit these permit requests to the Board during regular scheduled Board meetings.
                     d. If you have a company vehicle, provide both of the following:
    • Letter on Company letterhead showing your name and authority to have custody and control of the vehicle.
    •  Current DMV vehicle registration.
         6.  Procedure for Oversized Vehicles (less than 6’-9” tall and/or less than 20’ long) that will not fit in the garage or driveway (is applicable). Note: vehicles larger than 6’-9” tall or 20’ long are not allowed to be parked within the Community.
                 a.  Call Management to schedule a garage inspection.
                 b.  Garage must be clean and clear. ALL vehicles must be present during the inspection.
                 c. The vehicles will need to fit safely, not necessarily comfortably, in the garage. Garages that have
    been modified so that vehicles will not fit safely may not be granted a permit.
     
     
    The Bluffs Homeowners Community Association
    A FirstService Residential Supported Community
    2414 Vista Del Oro, Newport Beach, CA 92660 • (949) 759-1200
  • Where can I obtain the vehicles and parking rules and guidelines?
    The current approved Bluffs Rules and Regulations is available for registered website users under the GOVERNING DOCUMENTS section. Click on "Rules and Regulations."  You will find a  PDF version of the document.  Information about Vehicles and Parking is in Section 1, pages 5-10.
     
    You can also obtain a copy of the current Rules and Regulations by visiting the Bluffs office or calling the office at 949-759-1200.
     
  • Who is Patrol One?
    Patrol One is the Bluffs' parking enforcement agency retained by the Bluffs Board of Directors to manage the parking permit and application process, issue Safe-List permits, and enforce the Bluffs' vehicles and parking rules and guidelines.
     
    You can call Patrol One at 714-541-0999 or 949-367-8055.