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Your Bluffs' Website Committee is happy to offer you quick and easy answers to many of your Frequently Asked Questions (FAQs). Below you will see a list of questions, simply click on the question and you will be taken to the answer.
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REGISTRATION TIPS
- I am a brand new user, how do I register to receive a username and password?
- I registered to use the site, but I have not received my password. What do I do?
- I registered to use this site between September 24 and December 17, 2007, will my user name and password still work?
- I registered to use this site between September 24 and December 17, 2007, but I have forgotten my password, how do I get my password?
- I registered to use this site between September 24 and December 17, 2007, I remember my username and password, but I have a new email address. What do I do?
- I registered to use this site between September 24 and December 17, 2007, but I dont remember my username and password AND I have a new email address. What do I do?
PROFILE/PASSWORD/USERNAME TIPS
- How do I update my profile?
- Can I change my username?
- Can I change my password?
DOCUMENTS/FORMS TIPS
- Are the CC&Rs available on the website?
- Are the By-Laws available on the website?
- Where can I find a copy of the Landscape Request Form?
- Where can I find a copy of the Homeowners Forum Request Form?
- Where can I find a copy of the Landlord Tenant Form?
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REFUSE COLLECTION INFORMATION
Answer 1. I am a brand new user, how do I register to receive a username and password?
- In the left margin click on the word Register.
- You will be taken to the Register Page
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Complete the form, making sure that your email address is correctly entered.
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Enter the verification code at the bottom of the form.
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Hit the submit button.
Answer 2. I registered to use the site, but I have not received my password. What do I do?
When you register the Website Administrator is notified by email. The Administrator is responsible for verifying your profile details, particularly that you are a Bluffs' homeowner/resident. Once this verification is completed an email will be sent to you from info@bluffshoa.com. So please be sure to check your spam or junk-email box for this email and choose to accept mail from this return address. If you do not receive your password within three (3) hours, please complete our "Contact Us" form and we will investigate further.
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Answer 3. I registered to use this site between September 24 and December 17, 2007, will my user name and password still work?
Your username and password will continue to work. Your username was your email address, unless your updated your profile to change your username. Simply click on "login" in the upper left margin and sign in.
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Answer 4. I registered to use this site between September 24 and December 17, 2007, but I have forgotten my password, how do I get my password?
- Click on login.
- Type in your email address in the username box.
- Click forgot password.
- Your "secure" password will be emailed to you in a few minutes.
Answer 5. I registered to use this site between September 24 and December 17, 2007, I remember my username and password, but I have a new email address. What do I do?
If you previously registered to use this site and you remember your username and password, but have changed your email address since December 17, 2007:
- Click on "login"
- Type in your user name and password.
- Once you gain access, then click "your profile" link in the top left margin.
- Update your email address on the form and hit submit.
Answer 6. I registered to use this site between September 24 and December 17, 2007, but I dont remember my username and password AND I have a new email address. What do I do?
If you previously registered to use this site, you dont remember your username and password, and have changed your email address since December 17, 2007:
- You must re-register.
- Click on register in the top left margin.
- Complete the form.
- Hit submit.
- Once your information is validated, then you will receive your username (your current email address) and your new secure password."
Answer 7. How do I update my profile?
If you need to update any part of your profile, i.e., your email address, phone number, mailing address, your residential status, add a second resident's information, or even if you previously elected to hide your profile, email address, and/or telephone number in the Resident Directory, you can at any time click on the "Update Profile" link in the top left margin or press this button on the bottom left. Update the information and click submit.
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Answer 8. Can I change my username?
YES! When you first register your username is always your email address. Once you have registered and have your secure password, then you can login, input your username and password. After successfully logging in, simply click on the "Update Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username Field." Simply, delete your current username and type in a new username and hit the "submit" button. PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
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Answer 9. Can I change my password?
YES! When you first register your password is randomly and automatically created. This secure password consists of six(6) characters (a combination of letters and numbers). Once you have registered and have your secure password, then you can login, input your username and password. After successfully logging in, simply click on the "Update Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username Field." Simply, type in your new password in the field "NEW PASSWORD" and "VERIFY NEW PASSWORD." Hit the "submit" button. PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
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Answer 10. Are the CC&Rs available on the website?
Yes, the Bluffs' CC&Rs (Covenants, Conditions and Restrictions) are available on the site behind the password protected section for residents. You must be a registered user of the website to access the "Documents" page. Simply login, then click on "Documents" in the left margin. You will be taken to the "Documents" page where you can open the CCRs to read, save a copy to your computer, or print the document.
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Answer 11. Are the By-Laws available on the website?
Yes, the Bluffs' By-Laws are available on the site behind the password protected section for residents. You must be a registered user of the website to access the "Documents" page. Simply login, then click on "Documents" in the left margin. You will be taken to the "Documents" page where you can open the By-Laws to read, save a copy to your computer, or print the document.
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Answer 12. Where can I find a copy of the Landscape Request Form?
The Bluffs' "Landscape Request Form" is available on the site behind the password protected section for residents. You must be a registered user of the website to access the "Forms" page. Simply login, then click on "Forms" in the left margin. You will be taken to the "Forms" page where you can open the "Landscape Request Form" to read, save a copy to your computer, or print the document.
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Answer 13. Where can I find a copy of the Homeowners Forum Request Form?
The Bluffs' "Homeowners' Forum Request Form" is available on the site behind the password protected section for residents. You must be a registered user of the website to access the "Forms" page. Simply login, then click on "Forms" in the left margin. You will be taken to the "Forms" page where you can open the "Homeowners' Forum Request Form" to read, save a copy to your computer, or print the document. Having this form available to you to print allows you to complete the form before arriving at the Board of Directors' Meeting.
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Answer 14. Where can I find a copy of the Landlord Tenant Form?
The Bluffs' "Landlord Tenant Form" is available on the site behind the password protected section for residents. You must be a registered user of the website to access the "Forms" page. Simply login, then click on "Forms" in the left margin. You will be taken to the "Forms" page where you can open the "Landlord Tenant Form" to read, save a copy to your computer, or print the document. This form needs to be completed by both the owner and tenant, and returned to the Bluffs Homeowners Association Office within 30 days of a new tenant occupying a residence in the Bluffs.
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Answer 15. I missed the last Board of Directors meeting, how can I find out what items were covered on the agenda?
For registered website users, we offer a "Meeting Overview" page which contains notes taken and prepared by a homeowner volunteer for residents/homeowners who, though unable to attend the open Board of Directors meetings, may wish to be aware of what decisions are being made that might affect them. HOMEOWNERS/RESIDENTS NEED TO BE AWARE THAT THE OVERVIEW NOTES ARE UNOFFICIAL, MAY CONTAIN SOME INACCURACIES, AND ACCORDINGLY THE BOARD OF DIRECTORS SHALL NOT BE HELD RESPONSIBLE NOR ARE THEY BOUND BY THE CONTENT OF THESE OVERVIEW NOTES.
OFFICIAL MINUTES FOR EACH BOARD MEETING ARE NOT PUBLISHED ON OUR WEBSITE. SHOULD YOU NEED A COPY OF THE MINUTES, PLEASE VISIT the Bluffs Homeowners Community Association Office located at 2414 Vista del Oro, Newport Beach, CA92660.
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Answer 16. Why isn't every registered website user listed in the Resident Directory?
When a resident registers to use our website they are given the opportunity to hide their entire profile, their email address and/or their telephone number. Their choices control what is visible in the password protected "Resident Directory." The registration instructions state: "Unless you specify otherwise below, your details will be shown in our online Resident Directory which is only viewable by people who we have approved and are logged into our website." So if you don't see your neighbor in the "Resident Directory", then your neighbor is not a registered user or they have opted to hide their profile.
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Answer 17. I used the "Contact Us" form to submit a General Comment or Suggestion. When can I expect a reply?
Your Website Committee welcomes your General Comments and Suggestions; however, because the Committee is comprised of volunteers and comments and suggestions may need to be presented to the entire Board of Directors, you can expect some delay in receiving a response as the Committee and/or Board researches your comments or suggestions.
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Answer 18. I used the "Contact Us" form to submit a General Question. When can I expect a reply?
Your Website Committee welcomes your General Question; however, because the Committee is comprised of volunteers and questions may need to be presented to the entire Board of Directors, you can expect some delay in receiving a response as the Committee and/or Board researches your comments or suggestions. PLEASE NOTE: Any urgent general questions should be addressed by visiting the Bluffs Homeowners Community Association Office located at 2414 Vista del Oro, Newport Beach, CA 92660 or by calling the office at 949-759-1200. Remember this phone number is answered and monitored 24/7.
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Answer 19. I used the "Contact Us" form to submit a Website Technical Question. When can I expect a reply?
Your Website Administrator, along with the Website Committee, welcomes your website technical questions. Our goal is to research your question and offer a solution within minutes; however, the research can take time and we hope you will understand that we will respond as quickly as possible. Please be sure, if you have a website technical question, that you provide your full name, phone number including your area code, your correct email address, the best time to reach you by phone and a complete description of your problem. We will be in touch as soon as possible.
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Answer 20. I am looking for information about community rules about vehicles and parking. Where can I get a copy of the Bluffs Community Rules and Regulations?
During the Association Meeting of April 30, 2008, the Board of Directors approved a revision to the Rules and Regulations reformatting the document to be more easily read. A full copy was mailed to homeowners for their review. A Homeowners' Open Forum was held on June 19, 2008, and the Final Version of the Rules and Regulations was approved by the Board of Directors at their June 25, 2008, monthly meeting. The newly approved Rules and Regulations is now available for registered website users on the Documents page of our website in PDF format; however, you can also obtain a copy of the newly approved version by visiting the Bluffs Office or calling the office at 949-759-1200.
As an additional service, a copy of the newly revised Bluffs Rules and Regulations was mailed to all homeowners/residents on July 3, 2008. The revised Rules and Regulations become effective on August 1, 2008.
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Answer 21. Where can I view a complete explanation of the Bluffs' Parking Permit and Application?
Patrol One has provided a complete document that explains the Bluffs' Parking Permit and Application Process. Click here to download a copy of this document.
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Answer 22. How can I learn more about on-line safelisting my vehicle(s) with Patrol One?
For your convenience, Patrol One created two PDF documents. Each document explains in detail how to use their interactive website to safelist your vehicle. These documents are available below:
Patrol One's Safelist Classic Walkthrough
Answer 23. What are the Bluffs' Vacation Parking Guidelines - Summer 2009
Summer time and you are going on vacation. What to do about that permitted 3rd and 4th car so they are not ticketed for the no movement in 72 Hours rule = a stored vehicle? We can help you.
- Go to, or call the Bluffs Office at 949-759-1200, to request a vacation safe listing for your 3rd and or 4th car/truck.
- Give them exact dates that you will be gone and Kristen or Ann can take care of it for you by safe listing your vehicle.
- Let your immediate neighbors know you are going away, so they wont complain and can generally watch out for you.
- Be a good neighbor. Pick up stray mailers and newspapers that appear on your neighbors driveway.
- Share this information with your neighbors who are not online.
Plan to park your car/cars in your driveway during that time. Save the guest parking for other neighbors' guests.
Answer 24. How can I learn more about the City of Newport Beach's Refuse Collection?
For your convenience, the City of Newport Beach provides an FAQ page which includes information about Refuse Collections. Please click here to visit the City of Newport Beach's FAQ page. Then click on the link that says "Refuse".
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