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FAQs |
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| E-Mail Notifications |
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How can I be notified when the website is updated?
Our website provides a feature for registered users to sign-up to receive an email notification when there is an updated News Article or an event has been added to the Upcoming Events calendar.
- At the end of each news article you will see a sentence that says: "If you would like to subscribe to the Bluffs news feed and receive e-mail notifications when news is posted to the website, please click here."
- On the upcoming events page and the new article pages you will see an orange RSS icon
 . Simply click on the icon and follow the instructions.
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What does RSS mean?
Originally, RSS stood for RDF Site Summary, but now most often it is called Really Simple Syndication or Rich Site Summary.
RSS feeds allow people to receive alerts on their computer (via email) when new items are added to the website.
Look for this icon on our news articles or upcoming events page. Click on the icon to sign-up for your email subscription.
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| Profile - Password - Username Tips |
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Can I change my password?
YES!
When you first register your password is randomly and automatically created. This secure password consists of six(6) characters (a combination of letters and numbers).
Once you have registered and have your secure password, then you can login, input your username and password. After successfully logging in, simply click on the "Your Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username" field. Simply, type in your new password in the field "NEW PASSWORD" and "VERIFY NEW PASSWORD." Hit the "submit" button.
PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
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Can I change my username?
YES!
When you first register your username is always your email address.
Once you have registered and have your secure password, then you can login, input your username and password.
After successfully logging in, simply click on the "Your Profile" link in the top left margin. The "Update Your Profile" page will display with your current username in the "New Username" field.
Simply, delete your current username and type in a new username and hit the "submit" button.
PLEASE NOTE: YOU ARE ONLY ALLOWED TO CHANGE EITHER YOUR USERNAME OR PASSWORD IN ONE STEP. SHOULD YOU WANT TO CHANGE BOTH, YOU MUST DO IT IN TWO STEPS. FOR EXAMPLE: FIRST, CHANGE YOUR USERNAME, HIT SUBMIT. THEN GO BACK TO THE "UPDATE PROFILE" PAGE AND CHANGE YOUR PASSWORD.
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How do I update my profile?
If you need to update any part of your profile, i.e., your email address, phone number, mailing address, your residential status, add a second resident's information, or even if you previously elected to hide your profile, email address, and/or telephone number in the Resident Directory, you can at any time click on the "Your Profile" link in the top left margin. Update Your Profile page will display. Update the information and click submit.
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I am a registered user. I know my username & password, but I have a new email address. How do I update my email address?
- Click on "login" in top left margin.
- Type in your username and password.
- Once you gain access, then click "your profile" link in the top left margin.
- Update your email address on the form and hit submit.
NOTE: Typically your username is your email address that you used to create your profile. When you are updating your profile to change your email address, you will either:
- Place the new email address in the "new username" field,
- OR if your username is not your original email address, then you will type your new email address in the "email" field of the "your information" section on the Update Your Profile Page.
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I don't remember my username and password AND I have a new email address. What do I do?
- Click on the "Contact Us" link in the left hand margin.
- Choose the "Website Technical Questions" from the Send To drop down box.
- Complete all of the fields including the "How can we help you?" field.
- Explain that you need to change your email address and you need to retrieve a secure password.
The website administrator will contact you for answers to any additional questions. Your profile will be updated and you will receive an email with your password.
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I registered to use the site, but I forgot my password. How do I get my password?
- Click on login in the top left margin.
- Type in your email address in the username field.
- Click "forgot password" link.
- Hit "submit" button.
- Your "secure" password will be emailed to you in a few minutes.
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| Registration Tips |
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I am a brand new user, how do I register to receive a username and password?
In the top left margin click on the word Register.
You will be taken to the Register Page
Complete the form, making sure that your email address is correctly entered.
Enter the verification code at the bottom of the form.
Hit the submit button.
A new page will display the following message:
When your registration is approved by the website administrator your "secure" login details will be emailed from info@bluffshoa.com to the email address you provided.
This email from info@bluffshoa.com may get filtered to your spam or junk-email box. Please be sure to check your spam or junk-email box and choose to accept mail from this return address.
NOTE: Your username will be your email address that you submitted on the form and your password is automatically and randomly generated. This passsword will be included in the email sent to you from the website administrator. This password consists of six(6) characters (a combination of letters and numbers).
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I registered to use the site, but I have not received my password. What do I do?
When you register the Website Administrator is notified by email. The Administrator is responsible for verifying your profile details, particularly that you are a Bluffs' homeowner/resident.
Once this verification is completed an email will be sent to you from info@bluffshoa.com. Please be sure to check your spam or junk-email box for this email and choose to accept mail from this return address. If you do not receive your password within three (3) hours, please complete our "Contact Us" form and we will investigate further.
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| Resident Directory Tips |
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Can I search the Resident Directory?
The Resident Directory allows a registered website user to easily search by the following items:
- member last name
- member first name
- member Bluffs address
- occupation
- employer
- hobbies
Once you select the search item and complete the blank field, then you press the "Run Search" button. Any members that match your search will be displayed.
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Can I sort the Resident Directory?
You can sort by the following fields by clicking one of these headings:
- Names
- Bluffs Address
- Home Phone Number
Please remember to select how many "records per page" you want to display.
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How can I see a registered user's full profile?
When you are on the Resident Directory, simple click on the hyperlinked "profile" to the left of the registered user's name. The user's approved profile will pop-up and display in a new window.
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Why isn't every registered website user listed in the Resident Directory?
When a resident registers to use our website they are given the opportunity to hide their entire profile, their email address, their childrens' names, and/or their telephone number. Their choices control what is visible in the password protected "Resident Directory." The registration instructions state: "Unless you specify otherwise below, your details will be shown in our online Resident Directory which is only viewable by people who we have approved and are logged into our website." So if you don't see your neighbor in the "Resident Directory", then your neighbor is not a registered user or they have opted to hide their profile.
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| Utility Service Providers |
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Where can I find information about utility service providers for my Bluffs' residence?
For your convenience, the City of Newport Beach's website provides an FAQ page which includes information about all utility service profiders. Click here to visit the City of Newport Beach's FAQ page.
On this page you can then click on "refuse" or "utilities" to learn more about trash pick-up, recycling, water service, sewer service, cable providers, natural gas provider, electricity provider.
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| Vehicles and Parking |
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Can I safelist my vehicle(s) by calling the Bluffs office?
If you are unable to safelist your vehicle(s) on-line, then during normal business hours you may call the Bluffs office at 949-759-1200 and request help in safelisting one or more of your vehicles.
The Bluffs office is open Monday-Friday from 8:00AM - 5:00PM. The office is closed on all federal holidays and weekends.
The Bluffs office phone is monitored 24/7; however, afterhours you must call Patrol One 24-Hour Communication Center at 949-367-8055 to obtain help in safelisting your vehicle(s) should you not be able to do so online.
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How can I learn more about on-line safelisting my vehicle(s) with Patrol One?
For your convenience, Patrol One created two PDF documents. Each document explains in detail how to use their interactive website to safelist your vehicle. These documents are available below:
Also, if you have more specific questions, please visit www.patrol-one.com or call Patrol One at 714-541-0999 or 949-367-8055.
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Where can I get the Bluffs Parking Permit and Application?
Patrol One has provided a complete document that explains the Bluffs' Parking Permit and Application Process. Click here to download a copy of this document, which includes The Bluffs Parking Permit Application form (page 5 of 6).
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Where can I obtain the vehicles and parking rules and guidelines?
The current approved Bluffs Rules and Regulations is available for registered website users under the "CC&Rs, Rules & Guidelines" section. Click on "Rules and Regulations". You will find a PDF version of the document. Information about Vehicles and Parking is in Section 1, pages 1-4.
You can also obtain a copy of the current Rules and Regulations by visiting the Bluffs office or calling the office at 949-759-1200.
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Who is Patrol One?
Patrol One is the Bluffs' parking enforcement agency retained by the Bluffs Board of Directors to manage the parking permit and application process, issue Safe-List permits, and enforce the Bluffs' vehicles and parking rules and guidelines.
You can call Patrol One at 714-541-0999 or 949-367-8055.
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